Example Police User Satisfaction Survey - User Satisfaction Survey


  %  
By 999 call 39%  
Someone else contacted the police for you 22%  
Via the single non-emergency number (101) 22%  
By personal visit to a police station 7%  
By other telephone call 5%  
Direct to a police officer on the street/near the incident 2%  
The police contacted you 2%  
Other means 1%  
By visit to a SNT *%  
Total 100%

Base 3843, Don't know/can't remember 120 (Valid response 97%)
Confidence Interval ±2% at 95% confidence
*% - indicates percentage greater than 0 and less than 0.5

  %  
Completely satisfied 46%  
Very satisfied 25%  
Fairly satisfied 19%  
Neither satisfied nor dissatisfied 5%  
Fairly dissatisfied 2%  
Very dissatisfied 2%  
Completely dissatisfied 1%  
Total 100%

Base 2974, Don't know 59, Not asked 930 (Valid response 75%)
Confidence Interval ±2% at 95% confidence

  %  
Yes - I was told they would be there asap 13%  
Yes - I was given a specific time frame 45%  
Yes - I made an appointment for a visit 18%  
No 24%  
Total 100%

Base 2835, Don't know 477, Refused 3, Not asked 648 (Valid response 72%)
Confidence Interval ±2% at 95% confidence

  %  
Completely satisfied 44%  
Very satisfied 28%  
Fairly satisfied 19%  
Neither satisfied nor dissatisfied 2%  
Fairly dissatisfied 2%  
Very dissatisfied 2%  
Completely dissatisfied 2%  
Total 100%

Base 3365, Don't know 8, Question not asked 590 (Valid response 85%)
Confidence Interval ±2% at 95% confidence

  %  
Yes 65%  
No 35%  
Total 100%

Base 3875, Not asked 88 (Valid response 98%)
Confidence Interval ±2% at 95% confidence